FAQs

Most standard size tealight candles are compatible with our incense holders. However, we do not recommend using beeswax candles as beeswax burns at a higher temperature and can be too hot for the delicate botanical scent. Always trim your tealight wick to 1/8”-1/4” before use to ensure minimal smoke.

We recommend to sprinkle a teaspoon of incense on the screen.

We don't have a actual incense "burn time" since the incense does not burn. Instead, we go by the burn time of the tealight candle since as long as you have the tealight lit you will experience scent.

We usually place incense on the holder and leave it on until the tealight candle burns out (but always extinguish the candle if you are leaving the space).

We recommend placing fresh incense on the incense holder any time you relight your tealight candle.

We spend a lot of time experimenting and tweaking our blends to get the strength just right. Our unique warming method creates a fragrant, but gentle scent. Just like ambient background music, our scents accompany, but never overpower.

We go by the tealight candle burn time of 4 hours per candle.

Each incense container should last at least 20 usages.

Yes, the incense holder produces a minimal amount of smoke. However, you'll find that the smoke produced is free from the typical incense smoke scent as the incense is not being burned.

If low-smoke is important to you, be sure to always trim the wick of your tealight candle to 1/4” - 1/8" so the flame does not get too high and therefore too hot (this is generally the single most important factor in maintaining little to no smoke).

Additionally, sprinkle the incense on the screen instead of piling it in the center of the screen. If a mixture is producing more smoke than you would like, move the incense away from the center of the screen. You’ll still get the full experience of the aroma.

We've found that by following these tips our incense holders produce a similar amount of smoke to incense that is advertised as "smokeless incense".

After some time on the incense warmer, the incense will begin to look “toasted” (think of bread after it’s been in the toaster). This is normal, and is especially common with delicate herbs such as rose. However, the incense does not liquify or turn to ash.

Many customers have told us that they especially love our incense blends because they can use them around their pets. We’ve even spoken to owners of especially sensitive pets who were excited to be using scent again after they thought it wouldn't be possible anymore!

Our botanical incense blends are specifically formulated for use atop our incense holders but they can also be burned using the traditional charcoal method of loose incense burning. This will of course alter the scent of the incense.

Resins are naturally produced plant material (similar to a tree gum). Resins are typically harvested from the bark of trees and plants. Some of our favorite resins are frankincense, myrrh, and copal.

Yes! Our incense holder is a fantastic alternative to charcoal burning. Resins melt at different temperatures and we only use resins in our blends that do not melt on the screen. While testing out your resins we recommend placing a small piece of aluminum foil on the screen under the resin to see how it burns.

We love talking all things incense! Send us an email at hello@soulspaceincense.com or contact us here.

More than anything, we want you to love your Soul Space products! If you have any questions about how to use your incense holder or feedback about the product please email us at hello@soulspaceincense.com. With feedback, we can ensure that we are creating the best product that we can.