FAQs

We do not recommend using beeswax candles as they burn hotter and increase the risk of burning the incense. Other than that, you can use any tealight candle. Always trim your tealight wick to 1/4" before use to ensure minimal smoke.

We recommend to sprinkle a teaspoon of incense on the screen.

As long as you have the tealight lit you will experience a scent.

We usually place incense on the holder and leave it on until the tealight candle burns out (but always extinguish the candle if you are leaving the space).

We recommend to change the scent any time you decide to use your warmer and light your tealight candle. We do not recommend to reheat incense that has already been used.

We spend a lot of time experimenting and tweaking our formulations to get the strength just right. Our unique warming method creates a fragrant, but gentle scent. Just like ambient background music, our scents accompany, but never overpower.

We calculate with a average burn time of 4 hours per tealight.

Each blend container is sized to last at least 20 usages. Each sample is sized to last for 2 usages.

Yes, the incense holder produces some smoke with the big difference that the smoke produced by using our method is free from the typical smoke scent as nothing is burned. The beauty of the incense holder is that you can use it to fit your incense desires. If low-smoke is important to you, be sure to always trim the wick of your tealight candle to 1/4” - 1/8" so the flame does not get too high and therefore too hot (this is generally the single most important factor in maintaining little to no smoke). Additionally, sprinkle the incense on the screen instead of piling it in the center of the screen. If a mixture is producing more smoke than you would like, move the incense away from the center of the screen. You’ll still get the full experience of the aroma.

We've found that by following these tips our incense holders produce a similar amount of smoke to incense that is advertised as "smokeless incense".

After some time on the incense warmer, the incense will begin to look “toasted” (think of bread after it’s been in the toaster). This is normal, and is especially common with delicate herbs such as rose. However, the incense material will not change form or turn to ash.

Many customers have told us that they especially love our natural incense blends because they can use them around their pets. We’ve even spoken to owners of especially sensitive pets who were excited to be using scent again after they thought it wouldn't be possible anymore!

Our natural incense blends are specifically formulated for use atop our incense holders but they can also be burned using the traditional charcoal method of loose incense burning.

If using charcoal, we recommend first sprinkling sand over the glowing charcoal before sprinkling on the incense. Doing this will protect delicate herbs from burning too quickly.

Resins are naturally produced plant material (similar to a tree gum). Resins are typically harvested from the bark of trees and plants. Some of our favorite resins are frankincense, myrrh, and copal.

Yes! Our incense holder is a fantastic alternative to charcoal burning. Resins melt at different temperatures and we only use resins in our blends that do not melt on the screen. While testing out your resins we recommend placing a small piece of aluminum foil on the screen under the resin (or place the resin in an empty tealight candle tin) to see how it burns.

We love talking all things incense. Send us an email at hello@soulspaceincense.com or use the contact form.

More than anything, we want you to love your Soul Space products! If you have any questions about how to use your incense holder or feedback about the product please email us at hello@soulspaceincense.com. With feedback, we can ensure that we are creating the best product that we can.